The Momentum Way of Managed IT
MOMENTUM HAS BEEN A LEADING PROVIDER OF IT SERVICES TO SMBs SINCE 2010.
In the past, IT service was delivered like any other appliance or mechanical service. Call when something breaks and get on the schedule for a technician to come out. These days, technology has become such an important part of doing business, you can’t afford to wait until something breaks. You need to prevent it from breaking to begin with, or if it does, have it corrected right away remotely. More importantly, all of the cyber security threats that exist must be guarded against. Proactively monitoring, maintaining and securing your systems has become a modern day necessity. Our customers recognize the value in those proactive services and subscribe to our monthly managed service plan.
All customers benefit from the following standard services as part of their monthly managed service plan:
Managed Servers & Desktops
This service provides full monitoring and maintenance of your servers and desktop operating systems. A management agent is installed on each computer which reports back to us. We monitor the alerts daily and take action as needed. We also ensure all servers and desktops are configured to meet industry best practices to maximize security.
We support all of your applications so you don’t have to. When a problem arises, we’ll resolve it ourselves or call the application’s support team and work with them to get it resolved. We know how to “speak the language” with other vendors and can assist them with diagnosing the issue or get things escalated if results aren’t coming fast enough. We also maintain our own knowledge base so if it’s something we’ve seen before, we correct it right away. What about keeping your applications updated to the latest versions? We cover that also.
Our managed firewall service provides monitoring and maintenance of your firewall. We monitor the up or down status of your internet connection and the firewall itself. In the event of an outage, we’ll contact the Internet Service Provider (ISP) on your behalf and coordinate troubleshooting efforts remotely or onsite as needed. Our firewalls use a combination of IPS (Intrusion Prevention System) to guard against known attacks and IDS (Intrusion Detection System) to detect suspicious activity.
Managed Backup Services
Protecting Your Data Like It's Our Own
Your Data Is Your Most Valuable Asset
Reliably backing up your data is priority number one. Backup images of your data can be captured as frequently as hourly by our best-in-class backup software. The backup images are monitored, maintained and test restored by our staff. They’re stored onsite at your office and offsite at ours. The images can be used to restore individual files and folders or an entire computer. In the event of a major failure requiring new hardware, those same images can be restored to the new hardware with the push of a button.
This service provides monitoring and maintenance of the customer owned switches, wireless access points, storage devices, or any other network connected device. We monitor the up or down status of the device. In the event of an outage, we will troubleshoot the issue remotely or onsite as needed. We configure these devices to meet industry best practices to maximize security.
Using the agent from our managed server and workstation services, the System Monitoring service provides proactive monitoring of the operating system with notification of problems or changes. Examples are:
- Alert on Windows Event Log errors
- Alert on disk space when running low
- Alert on sudden disk space changes
- Alert on physical disk health
- Alert on failed login attempts
- Alert on critical Windows/Mac services
- Alert on system online/offline status
- Alert on CPU Utilization
- Alert on Memory Utilization
Critical alerts notify us 24/7 and non-critical alerts are reviewed daily.
Virus and Malware Protection
In a world full of phishing emails and ransomware attacks, we are committed to keeping your business secure. Whether the threat is external or internal, we configure your networks from top to bottom with security in mind. This service includes our best-in-class endpoint detection and response software for all servers and workstations.
Our patch management service uses the agent from our managed server and workstation services to address the complexities of software and security patch management. Unpatched systems leave the door open for security breaches. Our agent scans your servers and workstations daily checking for installed and missing critical updates, security updates and vulnerabilities. We schedule our patch deployments after hours to work around your schedule and needs. Workstations are generally patched and rebooted weekly, while servers are patched and rebooted monthly.
Help Desk and IT Support
With our help desk, you get friendly, local service, onsite or remotely. Calls are answered live and you can also raise a ticket by email. We track our average response time for all help desk requests and keep it under 15 minutes. That means we are actively working any request we receive within 15 minutes. We train and develop the best technicians in the area who get results fast. Each customer is assigned to a support team. Each support team is led by a senior level technician. The team gets to know you, your employees and your business at a deep level. Help is also available from other teams in case of an emergency, a big project, or when specialized knowledge is needed. Team members meet daily and team leaders meet weekly to discuss issues and leverage knowledge from our entire customer base so you get the additional benefit of working with not just one, but a group of experienced professionals.
Vendor Assistance can be a valuable service for office managers. We know how to “speak the language” and offer assistance when it comes to working with other technology vendors. We can help answer questions, make decisions, approve network changes, or troubleshoot issues. Common examples of other vendors are copiers, phones, Internet providers, alarm systems, surveillance systems, climate control systems, audio/visual, etc.
Virtual CIO Services
We Are Your Virtual CIO
We meet with you regularly for project planning, budgeting and overall direction setting. We idea-storm with you. We look for ways to improve your business through the use of new technologies that can improve efficiency, increase productivity or reduce costs. We produce Executive Summary Reports showing your support statistics at a glance. We benchmark your business against industry best practices and make recommendations for improvement.