Momentum IT Services

"Keep Your Business Moving Forward With Momentum"

(251) 289-1078

Established in 2010 in Mobile, Alabama; Momentum IT Services is an IT Support, and IT Managed Service provider working with small and medium-sized business in Mobile County. With a broad range of customers, we are experienced in delivering day-to-day help desk support, network monitoring, maintenance and upgrades, and full system implementations.

Given the ever-changing world of information technology, we believe that every business benefits from an IT provider who can also serve as a trusted technology advisor. Momentum IT Services has been faithfully serving businesses in Mobile for the last several years, and we would love to talk you about how we could help your business.

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Managed Services

Why Managed Services?

We want to be your outsourced IT department, freeing you from the difficulties of managing your own IT administration and allowing you to focus on the core of your business while we safely handle the IT. A service agreement allows us to adequately maintain your network and infrastructure, allowing your business to run as smoothly and efficiently as possible with minimal disruption.

At Momentum, we take a proactive approach to all of our services, not just the IT support. So while we monitor, maintain and update your networks daily to avoid potential problems; we also communicate clearly and timely throughout the process giving you peace of mind that a technician is working to resolve your issue. When we need to be reactive, we do so with speed and earnestness to minimize downtime. We’ve never had a customer complain because we’ve over communicated and we don’t think they ever will.

Network Administration 

  • Server sales, installation and support

  • Workstation sales, installation and support (Apple/Mac and Microsoft/Windows)

  • Onsite and remote help desk

  • Application/software support for your industry

  • Network cabling and infrastructure (firewalls/routers/switches/LAN/WAN)

  • Cloud hosted servers & workstations

  • Cloud hosted email

  • New office builds/moves/layouts

  • Remote office connections

  • Virus/spyware/ransomware protection and removal

  • WiFi networks

  • Point of sale and PCI compliance

  • Backup and disaster recovery

  • IT consulting/outsourced CIO

  • Purchasing agent/vendor management

VoIP Telephone Service

Compared to traditional telephones systems, cloud-based VoIP reduces infrastructure investment and slashes monthly telephone service costs.  With extremely reliable call quality, our VoIP solution also includes voice mailboxes, voicemail to email, ring groups, business hour rules and a vast number of other features.  Let Momentum analyze your current usage and determine the best plan for your business.

Business Continuity Backup and Disaster Recovery Plan

Protecting your data is a crucial focus of our managed services. We know that having backups to your information is fundamental for various reasons. Backup images of the entire server are captured in real time by our best-in-class cloud backup provider. Those images are monitored and maintained by Momentum and stored both onsite at your business and offsite. These images can then be used to restore individual files/folders or an entire machine. In the event of a major hardware failure, the image level backups are restored to new hardware with the push of a button. Momentum can also provide bi-annual fire-drill testing using virtual servers, and quarterly test data restores.

  • Fast Disaster Recovery (less than 4 hours of downtime)

  • Data can be stored onsite & offsite.

  • Emergency onsite virtual server setup available

  • Options to work from the cloud, in case of a natural disaster

Cyber Security

In a world with spoofs, crypto viruses, whaling, DDoS, phishing, MitM and malware attacks; Momentum IT understands and takes the need for safe and secure managed anti-virus software seriously. From our top-ranked best-in-class cloud provider, Momentum offers layered corporate security and complete protection against malware and data breach risks. Your yearly subscription includes pro-active Momentum dashboard monitoring for device status and scan results.

Web Protection

An easy to manage web security feature that allows you to control, monitor and enforce your own web policies, by blocking websites, monitoring individual internet usage and controlling bandwidth.

Remote Monitoring and Management (RMM)

Our pro-active monitoring and patch management utilizes data driven insights, collective intelligence and machine learning to draw upon real-time, worldwide potential system issues.  Momentum applies this best-in-class cross platform support to monitor and manage your entire network at all times, utilizing anti-virus scans, event log checks, disk space management, security updates, patches, fixes and backup monitoring for complete system health.  We can even gain remote access to your devices, to allow for instant diagnostics and support.

Email Management

If you're looking for the industry-leading, business-class email solution, you'll find it with Momentum and Microsoft Office 365. Microsoft hosted exchange server has guaranteed up-time with built-in malware protection and anti-spam filtering to guard your email against those ever-present security threats. Office 365 syncs emails, calendars and contact information across your devices in real time. So it's up to date, no matter where you are or what equipment is in your hand.

  • Email and Calendaring

    • hosting with 50 GB mailbox

    • Use your custom domain name 

    • Schedule meetings and respond to invitations with ease using shared calendars

  • Web & mobile versions of Microsoft Office applications

    • Web versions of Outlook, Word, Excel, PowerPoint, and OneNote

    • Real-time co-authoring so multiple users can work in the same document, simultaneously

  • File storage and sharing

    • 1 TB of OneDrive storage for file storage and sharing

    • Work on a file and save it directly to OneDrive or SharePoint; your changes are updated across your synced devices

    • Securely share documents and send emails so only those with the right permissions can access the information.

    • Access and sync files on PC or Mac and mobile devices

  • Security & compliance

    • Protect your email against spam, malware, and known threats with Exchange Online Protection

    • Meets vital international, regional, and industry-specific standards and terms, with more than 1,000 security and privacy controls

    • Control who and when someone has access to your business information with security groups and custom permissions

    • Create password policies that require users to reset their passwords after a specified number of days

 

Service Plans

Managed Service Agreements

  • Onsite support agreements

  • Remote support agreement

  • Yearly contracts with flexible payments

  • Discounted service rates

  • Transparent pricing based on number of users/devices

  • 2 year commitments